Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Dec 2020 08:16:09 -0500

Tech Support
Test

Name

Amit
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8376969322

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Molarband School
Badarpur

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
MS office

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Freedom English Academy

English Facilitator

June
2019

25,000

Previous Employer 1

Globallogic

Associate
Analyst

Sept 2017

20,000

Previous Employer 2

Accenture

Data
Analyst

Feb 2017

18,000

In your past experience
you have (select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will check the internet connection in my
desktop/laptop. If it is connected that's good otherwise establish a
connection.

2. Will check the modem/router signals, strength as well. Will check the power
supply as well.

3. Will check the url again, it might be error 404..

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Turn on
the Bluetooth speaker.

2. Switch on the Bluetooth option in mobile phone.

3. Search for active devices.

4.Find the Bluetooth speaker in phone's list and pair it up.

5. It will be connected .

What according to you makes you a
good candidate for customer service or technical support job?

Good listening skills, comprehension and spoken skills, being
from an IT background makes me a preferable candidate for this post

On a scale of 1 - 5 please rate your fluency in spoken
English

4