Subject: Tech Support Candidate - rani singh
From: rani singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Dec 2020 03:33:39 -0500

Tech Support
Test

Name

rani
singh

E-mail

[email-masked]

Phone Number

(+91) 7982861681

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

delhi ncr

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
excel

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

accurate services

bde

12 dec2020

20000

Previous Employer 1

na

Previous
Employer 2

na

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Open a new tab and check to
see if you can load another website like google.com or mozilla.org.

If you can open another site, skip down to The problem only happens with certain
websites.

If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

If the site works in another browser, see The problem only happens in
Firefox.

If the site doesn't work in another browser, check out The problem happens in
all web browsers

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.turn on
the bluetooth of the speaker.

2.Swipe down from the top of the screen.

3.Touch and hold Bluetooth .

4.Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

5.Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to you makes you a good candidate
for customer service or technical support job?

Show
willingness to help,show to customers that you understand their frustrations by
emphatized and symphatized them and give best options and recommendations to
help the customer to satisfy their needs

I have everything

On a scale of 1 - 5 please rate your fluency in spoken
English

4