Subject: Tech Support Candidate - meenu verma
From: meenu verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Dec 2020 01:11:26 -0500

| | Tech Support Test

Name | meenu verma
E-mail | [email-masked]
Phone Number | (+91) 9927290870
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Saharanpur (home town)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
AD accounts, mailbox, handling user

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Fujitsu Consulting Pvt. Ltd. | Service desk engineer | 31/01/2020 | 23500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It depends on error... What error we are getting.
If Website is not getting load for that what we will do is.....
Steps are.... :-go to control panel - - >>network and Internet - - >>click on connected connection--->>click on properties - - >>click on ipv4 - - >>click on properties - - ->>click on use the following dns server address and fill 8.8.8.8 in preferred DNS and fill 8.8.4.4 in alternate DNS-->>click on OK and close the window now website will work..

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable Bluetooth of your mobile and search the device once you will get the device you can connect.
What according to you makes you a good candidate for customer service or technical support job? | I am having experience in troubleshooting and good at handling the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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