Subject: Tech Support Candidate - Shivansh Shukla
From: Shivansh Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Dec 2020 07:22:01 -0500

| | Tech Support Test

Name | Shivansh Shukla
E-mail | [email-masked]
Phone Number | (+91) 8770980171
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ahmedabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
VoIP
Telecommunication

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vodafone Shared Services Pvt Ltd | Senior Executive | 19th Nov 2020 | 28000
Previous Employer 1 | Health Source Pvt Ltd | Process Associate | Nov 2018 | 24000
Previous Employer 2 | Motif India Infotech | Sr. Customer Care Executive | May 2018 | 20700

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First need to check what kind of error is this, if this is for pop up blocked then will go to browser settings and allow all pop up then clear the history and cache, cookies from the browser then will start the browser once, if still issue persist then will check if there is any browser update pending.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the mobile data and Bluetooth from the mobile and Power on the Bluetooth speaker, then will go for Bluetooth pairing with speaker.
What according to you makes you a good candidate for customer service or technical support job? | I am having good exposure and experience to deal with customers with many international countries like US, UK, Middle East, Canada. Also having good convincing and communication skill to help customer in an easy way.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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