Subject: Tech Support Candidate - Abhishek SHUKLA
From: Abhishek SHUKLA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Dec 2020 06:45:00 -0500

| | Tech Support Test

Name | Abhishek SHUKLA
E-mail | [email-masked]
Phone Number | (91) 7042277382
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | G suite ,office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sopra steria ltd | Infrastructure Engineer | NA | 30000
Previous Employer 1 | One97 communication ltd | Senior Associate IT | 30 April 2091 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check that initials are being used properly (like http:// or https:// ) or not.
Then will proceed to check internet connection like speed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all need to open bluetooth in mobile.
Then click on add device,after searcing for sometime it will give the device which needs to be connected.click on it and then it will start working.

What according to you makes you a good candidate for customer service or technical support job? | Good candidate for tech support is the one who can make customer happy with his behaviour, troubleshooting skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |