Subject: Tech Support Candidate - Mohd Khateeb
From: Mohd Khateeb <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Dec 2020 18:12:13 -0500

| | Tech Support Test

Name | Mohd Khateeb
E-mail | [email-masked]
Phone Number | (80040) 60100
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Collabera Technologies Pvt Ltd | Assistant Engineer IT | 30 Jun 2020 | 43000
Previous Employer 2 | Tata Consultancy Services | Operations Executive | 18 July 2018 | 25000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Restart computer, if problem persists then
2- check internet connection, if not working then
3- check wifi signal or lan cable is properly attached.
4- if attached then check for router that there is no red light in router.
5- change the browser.
6- check for other site, may be the ndtv site is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the Bluetooth of the phone and make sure its discoverable.
2- Turn on the Bluetooth speaker.
3- Now search in phone Bluetooth for speaker name and pair it.
4- Hear the voice successfully paired with (device name).

What according to you makes you a good candidate for customer service or technical support job?

1- I always provide support to various persons in day today life, related to their phone, wifi, router, switches, laptop and Desktop.
I am good listener so i hear and understand the complex problems.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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