Subject: Tech Support Candidate - Jassi Charan Jassi
From: Jassi Charan Jassi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Dec 2020 13:25:03 -0500

Tech Support
Test

Name

Jassi
Charan Jassi

E-mail

[email-masked]

Phone Number

(91) 9301948161

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Mainpuri (U.P)

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Egon zehnder International

CV
Capture Associate

Dec.2019

19k

Previous
Employer 2

Kkolar Kitchen appliances

Front office Executive

May2016

Feb.2018

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all you have to restart your Device.
Many basic problems can be solved simply by restarting your device & Make
Sure the Internet Connection Works. Now open your browser and Check if the
Website is Down for Everybody or Just you. It's a good idea to test if the site
you're trying to access is down for everyone, or just you.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Pair a Bluetooth accessory then Swipe down from the top of the
screen.Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

According to me the more important thing in both the service
is your way of talking how u can handle your customer  queries and the most
important thing is your behavior & how quickly you solve his/ her
problem.

On a scale of 1 - 5 please rate your fluency in spoken
English

3