Subject: Tech Support Candidate - Shashikant Pandey
From: Shashikant Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Dec 2020 11:33:27 -0500

Tech Support
Test

Name

Shashikant
Pandey

E-mail

[email-masked]

Phone Number

(0) 8123945055

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ggs information service

Technical Author

24/12/2020

33500

Previous Employer 1

Creck Ingenious
Solution

Product Support Engineer

12/10/2020

18000

Previous Employer 2

Gen Next Innovator

Product Design
Engineer

12/01/2019

12000

In your past experience
you have (select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1: Restart my device

2: Make Sure the Internet Connection Works

3: Check if the Website is Down for Everybody or Just Me

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.

1: Make sure Bluetooth is turned on.

2: Touch and hold Bluetooth .

3: In the list of paired devices, tap a paired but unconnected device.

4: When your phone and the Bluetooth device are connected, the device shows as
"Connected."

What according to you makes you a good candidate
for customer service or technical support job?

The
positive attitude towards customer and willingness to help someone by providing
the correct resolution or information. Maintaining professional relationship
with the customer. good communication skills.

On a scale of 1 - 5
please rate your fluency in spoken English

5