Subject: Tech Support Candidate - Abhinesh Tripathi
From: Abhinesh Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Dec 2020 10:58:16 -0500

| | Tech Support Test

Name | Abhinesh Tripathi
E-mail | [email-masked]
Phone Number | (+91) 7827278817
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mayur Vihar Phase-1 NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unisis IT Services pvt ltd | IT Engineer | Still Working | 18000
Previous Employer 1 | K Infotech | IT Manager | 25-feb-2020 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's figure out where the problem is:-
Open a new tab and check to see if you can load another website like google.com or mozilla.org.

If you can't open another site, continue on to the next step-
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, you need to update the browser which one is not working means can not open sites.
If the site doesn't work in another browser then need to check the internet connectivity and set proper date and time of your computer system.
Thank you.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on your Bluetooth speaker and put it in pairing mode.

Go to Bluetooth Settings by opening Settings, and then tapping Connection or Wireless and Network depending on the model of your smartphone or tablet. Then tap Bluetooth. If you don't see "Connection" or "Network" settings in the main settings menu, tap More Settings.

Tap + Pair new device, It's at the top of the Bluetooth menu. This automatically scans for Bluetooth devices.

Tap the name of your Bluetooth speaker in the Bluetooth Settings menu.

You can now use your Bluetooth speaker to play audio and media.

What according to you makes you a good candidate for customer service or technical support job?

I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation and because of i have a passion for technical support, comes off as honest and sincere and understands the bigger purpose of technical support.
Thank you.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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