Subject: Tech Support Candidate - Indra JEET
From: Indra JEET <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Dec 2020 06:45:39 -0500

| | Tech Support Test

Name | Indra JEET
E-mail | [email-masked]
Phone Number | (0120) 6010242
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Isource | System Administrator | Currently | 22000
Previous Employer 1 | FDS | Residents engineer at NTPC | October 2015 | 10000
Previous Employer 2 | Magic software | Content developer | September 2014 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. HTTP Error
2.Internet not connect properly work on that
3. Server connectivity check
4.Firewal and antivirus also block the url then allow if block

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Bluetooth on of mobile
2. Power provide to the speaker
3. Search from mobile bluetooth device
4. The name of speakers foundin mobile  then pair the speaker
5. Use properly

What according to you makes you a good candidate for customer service or technical support job?

First listening the problem of customer and then understands the problem and resolve very easily the problem of customer

Important is listene the problem

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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