Subject: Tech Support Candidate - Priyanshu Singh
From: Priyanshu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Dec 2020 06:32:16 -0500

| | Tech Support Test

Name | Priyanshu Singh
E-mail | [email-masked]
Phone Number | (91) 9821974211
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Palam Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | CSA | 10/12/2020 |
Previous Employer 1 | PCC Softech Private Limited | Customer Support Executive | 01/06/2020 |
Previous Employer 2 | Concentrix | CSA | 10/01/2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Use a website down checker
2.Use a ping checker
3.Run step-by-step diagnostics
4. Conduct a traceroute
5. Use network and website monitoring software

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen
2. Touch and hold Bluetooth
3. Tap pair a new device
4. Tap the name of the Bluetooth device you want to pair with your device
5. Follow any screen on instructions

What according to you makes you a good candidate for customer service or technical support job? | Understanding,Being accurate with the resolution, Always eager to help them,
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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