Subject: Tech Support Candidate - Rahul Sharma
From: Rahul Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Dec 2020 05:32:47 -0500

| | Tech Support Test

Name | Rahul Sharma
E-mail | [email-masked]
Phone Number | (91) 9871554558
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Boutiqaat | Network support Engineer | 15th March2020 | 30000
Previous Employer 2 | Css Corp | Technical Support Engineer | 30th september | 30000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1: I will check if the internet connection is stable or not

Step2: I will check if i am getting Ping or not.

Step3: I will try to reload the Page.

Step4: I will check the LAN or WiFi signals.

Step5: I will disconnect the Ethernet Cable from the Router, I will trun of the router, Connect the Etnernet cable back to Router and i will turn on the router.

step6: Then i will run the PING test and check if i am getting the Ping test successfull

then i will open browser and check

If still it not work then i will switch to the other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under Available devices
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

To listen to the customer issue properly.
To resolve his/her query
To give him support on time.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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