Subject: Tech Support Candidate - Ajeet Kumar
From: Ajeet Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Dec 2020 23:30:17 -0500

| | Tech Support Test

Name | Ajeet Kumar
E-mail | [email-masked]
Phone Number | (91) 8077098440
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaur city noida extension
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globalspace technology | Senior technical support engineer | 1dec | 35000
Previous Employer 1 | Digicall | Associate technical support engineer | 3 April 2016 | 20000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check the web address (URL) in the address bar to make sure you're going to the right webpage.
2.If you are, try to open the same webpage on another computer connected to the same network.
3.If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.start the Bluetooth speaker
2.open Settings in your mobile.
3.in Settings open connections Settings
4.in connections Settings on Bluetooth
5.scan the connections after get Bluetooth speaker name click on that.

What according to you makes you a good candidate for customer service or technical support job? | Customer service is after purchasing a product to help use it or any problems related to it. It is for any kind of problem or question related to similar. In which any person who wants to buy or has purchased that goods can use this service to ask any question related to the goods or get help by explaining the problem related to it. It also means an organization that determines the value of an object . Apart from this, there are those organizations which spend more money in training their employees or taking feedback of the product by the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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