Subject: Tech Support Candidate - Parveen Kumar
From: Parveen Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Dec 2020 23:25:59 -0500

| | Tech Support Test

Name | Parveen Kumar
E-mail | [email-masked]
Phone Number | (997) 1924800
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orion Edutech Pvt Ltd | Team Leader | | 31000
Previous Employer 1 | M/s Quickdel Logistics Pvt. | Senior Executive | 14 July | 24000
Previous Employer 2 | Value Wings Enterprises Private Limited | System Administrator L1 | 24 July | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connection then I will open website in other browser. If it is not open then I will check the system firewall, whenever system firewall block the website. I will restart my system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn-on the speaker Bluetooth
2. Turn-on the mobile Bluetooth
3. Search speaker Bluetooth name on mobile then paring with speaker Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I've been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who've run into a problem
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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