Subject: Tech Support Candidate - Harjinder Singh
From: Harjinder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Dec 2020 15:54:12 -0500

| | Tech Support Test

Name | Harjinder Singh
E-mail | [email-masked]
Phone Number | (91) 9354210757
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Patel Nagar - Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HCL | Trainee | 09 Aug 2019 | 16500
Previous Employer 2 | Rackspace | Support Technician | 04 Dec 2020 | 37500

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Clear the cache and restart the computer
2. Check the Internet Connection
3. Check the Website is Down for Everybody or Just me (Users impacted)
4. Check the windows defender

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker's bluetooth
2. Turn on the Bluetooth of mobile device
3. Make the Bluetooth device of mobile discoverable
4. Connect bluetooth of mobile device with speaker
5. Once it connect then we can enjoy

What according to you makes you a good candidate for customer service or technical support job? | My professional behaviour , presentation skills and knowledge makes me unique as a good candiadate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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