Subject: Tech Support Candidate - Anil Bhadauria
From: Anil Bhadauria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Dec 2020 09:12:01 -0500

| | Tech Support Test

Name | Anil Bhadauria
E-mail | [email-masked]
Phone Number | (011) 8750403464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ashok Nagar New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Birlasoft Ltd | Technical Consultant | 9 October 2020 | 26500
Previous Employer 1 | Axpait Nxt Pvt Ltd | Sr. Technical support engineer | 6 March 2017 | 18500
Previous Employer 2 | Net Connect pvt ltd | Sr.Desktop Support Engineer | 6 March 2015 | 12500

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First Step:I will check Internet connectivity
.
Second Step:I will check website block or not.

Third Step: I will reset web browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to the Bluetooth option and search new devices and connect the speaker
What according to you makes you a good candidate for customer service or technical support job? | If you are capable for customers handling and provide the good resolution for the customer so you are a good technical candidates of customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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