Subject: Tech Support Candidate - Pankaj Singh
From: Pankaj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Dec 2020 08:15:15 -0500

| | Tech Support Test

Name | Pankaj Singh
E-mail | [email-masked]
Phone Number | (91) 8447889617
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur vihar Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer Pvt Ltd | Sr customer support executive | 3 December 2020 | 33000
Previous Employer 1 | One touch solutions Pvt Ltd | Sr T S R | 9 August 2019 | 26000
Previous Employer 2 | XDBS Pvt Ltd | Lead generation executive | 11 February 2016 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the type of error first and see if it is related to internet network connection, I will fix the connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1: turn on Bluetooth on speaker
2: turn on Bluetooth on mobile phone
3: connect both the devices by pairing bluetooth

What according to you makes you a good candidate for customer service or technical support job? | I have good hands on experience in voice and chat customer service. I have done master of computer applications so, I have good knowledge of software, hardware and networking.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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