Subject: Tech Support Candidate - Tikam Singh
From: Tikam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Dec 2020 06:22:57 -0500

| | Tech Support Test

Name | Tikam Singh
E-mail | [email-masked]
Phone Number | (011) 7465929125
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lakshminagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ddinfosoft pvt ltd | IT executive | March25 | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will check my internet connection if it is working properly then i check this website in another browser to check if there is server down issue or not. Then i clear my browser history, cookies etc. If problem still persist then i reset my browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly swipe down from the top of the screen of the phone,then press and hold Bluetooth option.after that go to settings and press blutooth option list of available device appear, if your speaker name is not listed then press the button on your speaker that make it discoverable. After that your speaker name is showning then paired it from your phone.
What according to you makes you a good candidate for customer service or technical support job? | I have a 7 yrs experience in desktop support. I love to solve and fix computer and networking related problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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