Subject: Tech Support Candidate - Saif Khan
From: Saif Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Dec 2020 05:24:18 -0500

| | Tech Support Test

Name | Saif Khan
E-mail | [email-masked]
Phone Number | (+91) 7530836464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | karol bagh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
company software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | SAS Online | sales executive | 29th Jan 2020 | 18,000
Previous Employer 2 | Unayur Marketing | sales executive | 12th Dec 2017 | 13,500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) i will check my internet connection or connectivity first, and make sure it's working properly
2) i will recheck website domain which i used to open.
3) i will report about website not working and sent feedback to www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I press the on button of Bluetooth speaker.
2. I will take following steps on my phone:- setting-Bluetooth-Bluetooth on.
3. Find my device name on phone, then click on connect then paired device.

What according to you makes you a good candidate for customer service or technical support job?

1) I am a good listener.
2) I am able to understand the problem quickly.
3) i have ability to solve the issue in quick time.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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