Subject: Tech Support Candidate - Arshad Qureshi
From: Arshad Qureshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Dec 2020 01:55:02 -0500

| | Tech Support Test

Name | Arshad Qureshi
E-mail | [email-masked]
Phone Number | (91) 9993781868
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Sysnet | Engineer | | 12000
Previous Employer 2 | 2coms | Coordinator | | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check your network connection
2. Check proxy setting
3. Check domain in network

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable blutooth in setting
2. Pair the  device help with pair code

What according to you makes you a good candidate for customer service or technical support job? | Those who handle customer properly on time without lose any dat of the customer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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