Subject: Tech Support Candidate - Udit kumar mozumder Udit
From: Udit kumar mozumder Udit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 13:20:28 -0500

| | Tech Support Test

Name | Udit kumar mozumder Udit
E-mail | [email-masked]
Phone Number | (91) 7002834397
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | guwahati
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TR | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will check the url.
2) I will check my computer internet connection.
3) I will ping 127.0.0.1
4) shift +F5 to clear cache
5) if 127.0.0.1 is not pinging it is a internet issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) open bluetooth on your mobile phone.
2) On the speaker enable bluetooth mode.
3) from phone try to pair the device.

What according to you makes you a good candidate for customer service or technical support job? | I will give my 100 percent and will learn as a learning process. I will coordinate with my team.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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