Subject: Tech Support Candidate - Neeraj Upadhyay
From: Neeraj Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 13:00:26 -0500

| | Tech Support Test

Name | Neeraj Upadhyay
E-mail | [email-masked]
Phone Number | (011) 9971709008
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Atoz web services | Hardware and network engineer | Thursday | 37500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Yes, when I face problem like this, first I will check my internet connection is properly connected Or not after that I will check Lan Or wireless connection icon on my pc if system is not getting server that show yellow mark on icon then ping server on command prompt check server reply or response! If problem not fix I will try with hardware devices like Lan tester etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: switch on Bluetooth on both device speaker and mobile
Step 2: open the setting of Bluetooth in mobile phone
Step 3: search the speaker name on mobile
Step 4: select the speaker name and prompt to pair that with speaker
Step 5: check the status of connection and enjoy

What according to you makes you a good candidate for customer service or technical support job? | First thing about customer how I handle them and they will satisfied and work on own weakness immediately if you get anything like this..
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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