Subject: Tech Support Candidate - Gyandeep Shukla
From: Gyandeep Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 12:28:28 -0500

| | Tech Support Test

Name | Gyandeep Shukla
E-mail | [email-masked]
Phone Number | (091) 7042125095
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur vihar phase 3 delhi east
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kone elevator | Engg | Saturday | 26106
Previous Employer 1 | Thyseenkrupp elevator | Je | Friday | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll first check my network connection
Then I'll refresh the page
Clear the cache
Reopen the page

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open speaker's bluetooth first
Open mobile phone's bluetooth
Pair both bluetooth

What according to you makes you a good candidate for customer service or technical support job? | As I'm already in service industry where customer is a king maker
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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