Subject: Tech Support Candidate - Hitesh Kaushik
From: Hitesh Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 10:20:32 -0500

| | Tech Support Test

Name | Hitesh Kaushik
E-mail | [email-masked]
Phone Number | (91) 9315516605
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida West/Noida Extension sector 2
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant | Sr. System Engineer | | 25353
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

check the error code on website.
check the URL if there is an error in spelling or domain.
check the Network connection.
Check for Proxy settings and antivirus actions on website.
check the same URL on other browsers.
If it is still down then it could be a problem from server end.
Chec

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Unlock the phone.
2)Drag Down the Notification slider.
3)Click on Bluetooth icon on Notification slider
4)Open the Bluetooth visibility to all devices on phone and put the speaker in pairable mode.
5)Pair the Bluetooth speakers visible on the Bluetooth range of your mobile.

What according to you makes you a good candidate for customer service or technical support job? | The Main thing is required in this field is communication and this leads to better understanding of the issue. With positive attitude and zeal to look for solutions is in me and this makes me suitable for this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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