Subject: FW: Tech Support Candidate - HEERAK JYOTI DEKKA Heerak
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 10 Dec 2020 12:00:39 +0000

Do first round

From: HEERAK JYOTI DEKKA Heerak <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 10 December 2020 at 12:35 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - HEERAK JYOTI DEKKA Heerak

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    HEERAK JYOTI DEKKA Heerak
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 9810786549
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sadar bazar,delhi cantt
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Networking - advance
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro technologies      Network admin   Still working   25000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will take following steps to resolve this issue
1)first of all i will whether my internet connection is working or not.
2)if internet connection is fine i will check website in multiple browsers to confirm to confirm whether website is working
3)then i will check clear all cache and history of the browser
4)atlast i will restart the system.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all we have to switch on bluetooth on both mobile and speaker then search the speaker name in mobile and connect if asking for some password provide the default one
What according to you makes you a good candidate for customer service or technical support job? Cause i have experience in customer handling and currently i do network troubleshooting with multiple users over bridge calls
On a scale of 1 - 5 please rate your fluency in spoken English  4