Subject: Tech Support Candidate - Gaurav Kaushik
From: Gaurav Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 06:44:42 -0500

| | Tech Support Test

Name | Gaurav Kaushik
E-mail | [email-masked]
Phone Number | (+91) 8920169120
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio
Telecom

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | Sr. Tech support associate | 25 Aug 2020 | 30000
Previous Employer 2 | Softech Geeks | CSR | 3 Dec 2019 | 28700

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Try restarting the device. If it still doesn't work, please check if the internet connection is working fine. If it is fine then check if the website is working on any other device or if it's just not working on your device.
There is one more way to find if it's just for you or not by typing isup.me and then press enter after that you need put on the website www.ndtv.com in the search bar on that website, if it says site down than it's not just for you, it's for everyone and if it says site up then it's just for you.
Now if the site is down you can always try another browser or may be can try after sometime

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth of your mobile phone and the speaker.
2. Open settings on your mobile phone.
3. Open Bluetooth.
4. Look for available devices.
5. Search for your speaker's name.
6. Tap on the device you want to connect with and pair.
7. Tap on the device name again and ready to go.

What according to you makes you a good candidate for customer service or technical support job?

Patience
Understanding the customer's need or problem
Effective and efficient way to resolve them
Personalization
Sympathy and empathy
First call/chat resolution

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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