Subject: FW: Tech Support Candidate - Sanchit sanchit
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 10 Dec 2020 10:42:11 +0000

Keep aside for English

From: Sanchit sanchit <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 9 December 2020 at 7:34 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sanchit sanchit

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sanchit sanchit
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9540545699
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Lado Sarai,Saket,New Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Ienergizer      CSA     March2020       28000
Previous Employer 2     Concentrix      Executive       Aug2017 19000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  According to this situation, I will first check what does the error says. If the error is about internet connection, I will check the connection and will also diagnose the network(after removing all the temp files and caches from the computer).After that I will disable all the firewalls and anti-virus. If the error is not resolved, will start with running ping command and restart the computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step1. Turn On the Bluetooth speaker and Bluetooth on my mobile phone.
Step2. Search the BT speaker and tap on it.
Step3. Allow the access.
What according to you makes you a good candidate for customer service or technical support job? As an Experienced candidate, I know to assist and advice my customers about the product with the best of my capabilities. I personalize my offerings as per requirements and know my limitations also. I am always focused towards growing with the organization and understands my role and responsibilities.
On a scale of 1 - 5 please rate your fluency in spoken English  5