Subject: Tech Support Candidate - Aakankasha Gupta
From: Aakankasha Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 05:22:00 -0500

| | Tech Support Test

Name | Aakankasha Gupta
E-mail | [email-masked]
Phone Number | (91) 7471122691
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ginni System PVT LTD | Technical support executive | | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I Greet the Customer, Listen his/her query first after that guide him. If he is opening the site and they are facing some issue firstly I told him to check there internet connection ask them if internet is working the check with telnet either ping the IP if there are using client system. And tell them to check with on/off the router.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the Bluetooth in Mobile and as well on the speaker for connectivity purpose.
Search the device in the mobile and pair with it.

What according to you makes you a good candidate for customer service or technical support job?

I have good technical skills to resolving the issues.
For customer service you have to be polite and handle the irritate customers with calm.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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