Subject: Tech Support Candidate - SAHIL SHEKHAR
From: SAHIL SHEKHAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 02:38:31 -0500

Tech Support
Test

Name

SAHIL
SHEKHAR

E-mail

[email-masked]

Phone Number

(91) 9661211310

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Patna - Ready to
reallocate

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
Programming Knowledge

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

QLES TECHNOLOGIES

Manager-Customer
Success

31 Dec 2020

15000

Previous Employer 1

Genius Consultant

Desktop Support
Engineer DL 1

01 feb 2018

10500

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will make sure Internet Connection is
working

2. I will try restarting Browser and clear caches & Cookies

3. Also try opening other website

4. It problem still persists then there is issue from website host
server.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Switch on Bluetooth on BT Device

2. Switch on Mobile Phone BT.

3. Search for available device in mobile.

4. If found then Pair the device.

What according to
you makes you a good candidate for customer service or technical support
job?

# Interest in IT Field after High School

# Completed my Graduation in Computer Application

# Currently working in Same domain.

On a scale of 1 - 5 please rate your fluency in spoken
English

4