Subject: Tech Support Candidate - Ajmal Asrar
From: Ajmal Asrar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 02:34:50 -0500

| | Tech Support Test

Name | Ajmal Asrar
E-mail | [email-masked]
Phone Number | (+91) 8750200695
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Okhla Shaheen Bagh, Jamia Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh Services India Pvt. Ltd. | Technical Support Advisor Level 2 | 28 May, 2020 | 25,000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will check if the internet connection is properly working or not if the search doesn't work then the reason could be that the internet is not connected then I will try to fix the internet connection. After that I will open the browser to open visita website to check if the website is down for everyone or for me only. After that I will look the result whether the site down for everyone or for me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I have 3+ years of experience as a technical support advisor level 2. I can also handle 2-3 chats at the same time in a correct manner and try to provide the correct resolution at the same time. I believe these requirements makes me a good and fit candidate for this profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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