Subject: Tech Support Candidate - HEERAK JYOTI DEKKA Heerak
From: HEERAK JYOTI DEKKA Heerak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 02:05:04 -0500

| | Tech Support Test

Name | HEERAK JYOTI DEKKA Heerak
E-mail | [email-masked]
Phone Number | (011) 9810786549
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sadar bazar,delhi cantt
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | Network admin | Still working | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will take following steps to resolve this issue
1)first of all i will whether my internet connection is working or not.
2)if internet connection is fine i will check website in multiple browsers to confirm to confirm whether website is working
3)then i will check clear all cache and history of the browser
4)atlast i will restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all we have to switch on bluetooth on both mobile and speaker then search the speaker name in mobile and connect if asking for some password provide the default one
What according to you makes you a good candidate for customer service or technical support job? | Cause i have experience in customer handling and currently i do network troubleshooting with multiple users over bridge calls
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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