Subject: Tech Support Candidate - Rohit Sharma
From: Rohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 01:41:58 -0500

| | Tech Support Test

Name | Rohit Sharma
E-mail | [email-masked]
Phone Number | (+91) 9041899057
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Alpha Codes | Analyst | | 28895
Previous Employer 1 | Videocon Telecommunications | Network Engineer | | 14350
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all will check whether LAN cable is connected to the computer or not.
2. If not then jack in jack out the cable.
3. If yes then reboot the computer.
4. After rebooting if the problem didn't solved then check the newtork adapter settings in the control panel.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn On the Bluetooth of speaker & mobile phone.
2. After that name of the bluetooth speaker will appear in the mobile phone.
3. Then we have to pair the speaker bluetooth with mobile phone.
4. For that there will be a prompt display screeneed on the mobile phone to accept the pair stating yes or no.
5 By clicking yes bluetooth of mobile phone will be connected to the speaker.

What according to you makes you a good candidate for customer service or technical support job?

To acknowledge the conern generated by client.
To resolve the reported matter within the designated SLA.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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