Subject: Tech Support Candidate - ASHUTOSH GAUTAM
From: ASHUTOSH GAUTAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 22:40:52 -0500

| | Tech Support Test

Name | ASHUTOSH GAUTAM
E-mail | [email-masked]
Phone Number | (91) 9708084906
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Meridian Academy | IT MANAGER | 30.11.2020 | 25000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first we will click on the lock option in the address and check if the website is blocked.
Next we will try to clear cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth of mobile.
2. Turn on the Bluetooth of speaker.
3. Search devices on mobile and select the proper device.
4. The device will be paired and get connected.

What according to you makes you a good candidate for customer service or technical support job? | I have a good experience of solving problem and handling the clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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