Subject: Tech Support Candidate - Pooja Singh
From: Pooja Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 22:16:53 -0500

| | Tech Support Test

Name | Pooja Singh
E-mail | [email-masked]
Phone Number | (011) 7042399469
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pullman Aerocity | Front office associate | Nov 2016 | 15000
Previous Employer 1 | Radisson blu | Banquet sales coordinator | 2018 | 20000
Previous Employer 2 | The Grand New Delhi | Banquet sales executive | 2020 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | N/A
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth on your phone ,on Bluetooth of the speaker.  You will get a notification on your phone to connect, click on that and connect.
What according to you makes you a good candidate for customer service or technical support job? | As I have five years of work experience, I am good at customer handling  , complain handling, problem  solving.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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