Subject: Tech Support Candidate - Ashish Dhillon
From: Ashish Dhillon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 20:59:01 -0500

| | Tech Support Test

Name | Ashish Dhillon
E-mail | [email-masked]
Phone Number | (+91) 9805851469
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Jind, Haryana
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orange Business Services | Consultant | 31st March,2020 | 25K
Previous Employer 1 | Sify Technologies Ltd. | Associate | 31st October, 2019 | 12K
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. To Check internet connection.
2. To check IP Address is correct or not.
3. To check whether system is taking APIPA address or not.
4. To check the system is reachable to it's DNS or not by pinging DNS IP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch ON  bluetooth at both sides
2. Now pair the devices.
3. If not paired, then unpair the previous paired devices in mobile phone.
4. Now we are able to connect to the device.

What according to you makes you a good candidate for customer service or technical support job? | I have technical supports Experience and I am good at it.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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