Subject: Tech Support Candidate - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 15:57:17 -0500

| | Tech Support Test

Name | Manish Kumar
E-mail | [email-masked]
Phone Number | (91) 8447009633
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pragati Electrocom Pvt Ltd | Assistant Manager | Nov | 17000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Make sure the internet works.
2.Check the website is down for everybody or just me.
3. Restart the device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the Speaker and turn on Bluetooth mode
2. Turn on the Mobile phone's Bluetooth.
3. Pair the both devices.

What according to you makes you a good candidate for customer service or technical support job?

1. My communication skills.
2. I'm from technical background.
3. Self Confidence
4. Able to solve problems.
5. Analytical skills

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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