Subject: Tech Support Candidate - Shubham Tiwari
From: Shubham Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 15:02:32 -0500

| | Tech Support Test

Name | Shubham Tiwari
E-mail | [email-masked]
Phone Number | (110059) 7982083956
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Natures technologies Pvt Ltd | Customer support | 31/08/2020 | 19600
Previous Employer 2 | Jindal X Pvt Ltd | Customer support | 08/06/2020 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check that if there is any network issue by reconnecting through internet and reload the site and if error still shows then I will try to open this site on another browser. If error still shows than I will reboot my system and clear all the cache and history and after that I will try to open the site again on every other browser installed on the system.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn ON the button which has Bluetooth symbol on your speaker and then go to settings and on Bluetooth on your mobile phone. Once bluetooth will be ON there will be list of available devices appear and then select your speaker from the list. After these steps bluetooth speaker will connect to mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | Well I feel happy to help someone that's why I want to make my career in this field. I feel happy when customer appreciates and says thank you very much. I have 8 months of experience in customer service as of now and I am looking for a long term opportunity where I can learn more and develop my skills. I am sure that I can do this and I can build my career in this field. I have skills and experience for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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