Subject: Tech Support Candidate - Jayanta Paul
From: Jayanta Paul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 14:37:05 -0500

| | Tech Support Test

Name | Jayanta Paul
E-mail | [email-masked]
Phone Number | (+91) 8013142834
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata, West Bengaaal
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Larsen and Toubro | Electrical Engineer | Currently Work here | 28500
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check written portal name
2. Check the network icon on the system taskbar
3. Check Network Setting
4. Run Troubleshooting and fixed it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth of both of the device
2. Search available Bluetooth device from mobile phone
3. Tap on the Bluetooth device SSD and add for peering
4. After successful peering both of the device will connect with each other

What according to you makes you a good candidate for customer service or technical support job?

1. Listing skill
2. Good Communication ability
3. Positive attitude
4. Polite Nature
5. Problem analysis and solving technic
6. Patinate to work

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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