Subject: Tech Support Candidate - Prashant Chaubey
From: Prashant Chaubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 11:59:23 -0500

| | Tech Support Test

Name | Prashant Chaubey
E-mail | [email-masked]
Phone Number | (07175) 8806936917
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandrapur Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fairyland School | Computer Maintenance | | 9500
Previous Employer 1 | MTI | Hardware and networking Engineer | 2018 | 9000
Previous Employer 2 | HCL infosystem | Desktop support Engineer | 2015 | 8500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection is working or not.    So run the command ...open cmd and type ipconfig than run ping command
U getting reply than its ok.
2. Check LAN cable connection.
3. Refresh the page
4. Update the driver for NIC card
5. Check your computer date and time
6. Check any parental control settings.by windows or by third party software
7. Or last update the browser
8. Reset the default settings of router....

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On speaker bluetooth first
2. On mobile bluetooth speaker and than go to settings and click on add new device.It's searching near by device.
3.If you got your speaker bluetooth than click on the device and start pairing with some code or direct access.
4. Close

What according to you makes you a good candidate for customer service or technical support job? | I am listening the issues of customer first and gathering some information and than I am trying to solve there problems.....
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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