Subject: Tech Support Candidate - MOHIT KUMAR
From: MOHIT KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 11:30:05 -0500

| | Tech Support Test

Name | MOHIT KUMAR
E-mail | [email-masked]
Phone Number | (+91) 9871203516
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
N/A

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Leela Palace hotel and Resort | Guest Service Associate | N/A | 16500
Previous Employer 1 | N/A | N/A | N/A | N/A
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problem likewise to open the particular website (www.ndtv.com) can be solved simply by restarting your device. This will help device to clear the caches, and force the device to re-load the program with which we are facing challenge to open up.

Before that please make sure to proactively save all necessary work that were running in between to prevent data loss.

After rebooting, I'll check if same problem continues or resolved  and there after if find the same case exists( that website site didn't turned up ).

> I will check weather my internet connection is working properly or not .
> Secondly will check if the website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect Bluetooth speaker to my mobile phone
I'll follow certain steps that are as follows :

* I will turn on the power button of speaker.
* Than turn on or open my device (Mobile ) Bluetooth.
* Select the particular speaker 'name ' to pair up or if already paired select easily to get connected.

(While performing all this task please make sure that your mobile device was not connected with any other devices  earlier and can easily pair up with speaker and feasible to use efficiently.)

What according to you makes you a good candidate for customer service or technical support job?

As a hospitality professional I believe that to please any of the customer or to serve them with the particular  service we must need to adhere certain skills and particular knowledge likewise soft skill, interpersonal skills, with proper believe in synergy I will please the customers with promising atmosphere which will eventually helps me to better understand their needs & wants and  fully serve them with the efficient results.

Hence as accordingly I believe that I'll perform and suitable for the respective post.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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