Subject: Tech Support Candidate - VISHAL SINGH
From: VISHAL SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 11:10:50 -0500

| | Tech Support Test

Name | VISHAL SINGH
E-mail | [email-masked]
Phone Number | (+91) 9990636092
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Budh Vihar Phase-1, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Alpha Tech Construction | Process Associate | Currently working | 20800
Previous Employer 1 | Suntec Web Services | Process Associate | 19-Aug-2019 | 17200
Previous Employer 2 | Solid Tech Solution | Customer Support | Feb-2017 | 13700

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to put https:// in URL bar if error persist then I will try to open it by using VPN.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch On Bluetooth function in both device.
Then search for new Bluetooth audio device in your smartphone.
Then click on connect your speaker will prompt you that device has been connected.

What according to you makes you a good candidate for customer service or technical support job? | Speak politely, listen to customer carefully, put yourself in customer's feet, empathize then tell the solution of problem to customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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