Subject: Tech Support Candidate - Mr. Dhiren Kumar
From: Mr. Dhiren Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 09:56:20 -0500

| | Tech Support Test

Name | Mr. Dhiren Kumar
E-mail | [email-masked]
Phone Number | (+91) 8802780780
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vikas Puri
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Simple Logistics Associates | ACW | 10 days | 24,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First step I will check the internet cable on my pc. I will check the internet symbol. I will ping the IP address and troubleshoot the internet. I will clear all cache and history of my browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will switch on my phone Bluetooth and after that I will switch on Bluetooth headset. After that I will search for my Bluetooth device. It’s will be showing name of all the Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | I am working with Ministry of Defence on contract basis. I have handled many vendors and work them and coordinate everything about requirements of our group.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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