Subject: Tech Support Candidate - Qamar Alam
From: Qamar Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 09:45:25 -0500

| | Tech Support Test

Name | Qamar Alam
E-mail | [email-masked]
Phone Number | (+91) 9625220166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Oracle, MS Excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Perfect Stayz | Management Trainee | 30/09/2020 |
Previous Employer 1 | Accenture | Subject Matter Expert | 21/02/2019 |
Previous Employer 2 | R1RCM | Senior Analyst | 16/02/2018 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my credentials to open the above given website.
I will re try after checking my credential if it’s correct or after doing correction.
I will also check website address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

(1) On Bluetooth Device.
(2) Open mobile Bluetooth to find the BluetoothDevice.
(3)After find the Bluetooth device connect to pair.
(4) Pair the mobile Bluetooth and Device simply or if there is credentials to get connect type the credential into mobile Bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

Fluent in English.
A good listener.
Excellence in Analysis & Problem Solving.
Negotiation & Decision.
Achievement Oriented & Team Builder.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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