Subject: Tech Support Candidate - Snehlata Bhatt
From: Snehlata Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 09:45:03 -0500

| | Tech Support Test

Name | Snehlata Bhatt
E-mail | [email-masked]
Phone Number | (+91) 7657900650
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Huawei Technologies | Engineer | 2 feb 2017 | 25,000
Previous Employer 2 | Ericsson Global India Pvt Ltd | Engineer | Working | 40,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart My Device
Make Sure the Internet Connection Works
Make sure search results load properly
If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding
Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen
Touch and hold Bluetooth
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh
Tap the name of the Bluetooth device you want to pair with your device
Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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