Subject: Tech Support Candidate - Shivam Raj
From: Shivam Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 09:36:12 -0500

| | Tech Support Test

Name | Shivam Raj
E-mail | [email-masked]
Phone Number | (+91) 9098696816
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 75
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Associated technocrats Pvt ltd | Application Engineer | NA | 36000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | Na | NA

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following steps will be followed by me:
1. Check the connectivity of my network
2. Try to troubleshoot the issue
3. Finally I will run a VPN and open the site

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth of both the devices
2. Pair the speaker with mobile
3. And finally accept the permission

What according to you makes you a good candidate for customer service or technical support job? | Patience, communication skills and etiquette
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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