Subject: Tech Support Candidate - Kunal Yadav
From: Kunal Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 09:20:26 -0500

| | Tech Support Test

Name | Kunal Yadav
E-mail | [email-masked]
Phone Number | (+91 ) 7598959508
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vizag
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
RAN Engineer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MasTech Quadgen wireless solution | Network Engineer | 30days | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - Check internet connectivity , switch airplane mode OFF and ON.
Step 2- Try to connect an another network if available.
Step 2- Check Host IP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Turn on speaker Bluetooth
Step 2- Turn on your respective mobile phone Bluetooth
Step 3- You are able to see your  Bluetooth speaker device name in your mobile phone Bluetooth available device list
Step 4- Now just click on your speaker Bluetooth device name in your phone to connect you Bluetooth

What according to you makes you a good candidate for customer service or technical support job? | Technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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