Subject: Tech Support Candidate - VIKASH TRIPATHI
From: VIKASH TRIPATHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 09:15:23 -0500

| | Tech Support Test

Name | VIKASH TRIPATHI
E-mail | [email-masked]
Phone Number | (91) 9425850144
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Khargone Raisen
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Telecommunications

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CSS CORPORATION PVT LTD | L2 SENIOR ENHINEER | CURRENTLY WORKING | 38000
Previous Employer 1 | TRIADSS Technical solutions pvt ltd | Technical Lead (project Engineer) | 20 Sep 2020 | 27000
Previous Employer 2 | Aspire Vision pvt ltd | BSS ENGINEER | 10 JAN 2020 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*Ping. One of the first things to try when your connection doesn’t seem to be working properly is the ping command.
*Problems With a Specific Website. If you’re experiencing issues accessing websites and ping seems to be working properly, it’s possible that one (or more) websites are experiencing problems on their end.
*Modem & Router Issues. If you are experiencing problems with a variety of websites, they may be caused by your modem or router.
*Issues With One Computer. If you’re only experiencing network problems on one computer on your network, it’s likely that there’s a software problem with the computer.
*DNS Server Problems. When you try to access Google.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*Go to settings
*Tap the Bluetooth option
*Turn on Bluetooth
*A list of available devices will appear.
*If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a...
*On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed)...

What according to you makes you a good candidate for customer service or technical support job?

1 - Detail knowledge about the product / services I offered.
2 - Effective communication skills.
3 - Patience to listen customer.
4 - Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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