Subject: Tech Support Candidate - Shashank Bhatnagar
From: Shashank Bhatnagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 08:58:01 -0500

| | Tech Support Test

Name | Shashank Bhatnagar
E-mail | [email-masked]
Phone Number | (91) 8433290372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Moradabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | WIPRO LTD. | DESKTOP SUPPORT ENGINEER | 18/12/2017 |
Previous Employer 2 | NIIT TECHNOLOGIES LTD. | DESKTOP SUPPORT ENGINEER | 16/07/2015 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps to Resolve Error

1.First Let's Find Out where the Problem is .

2.Open the New Tab and Check to see if you can open another website.

3.If i can open another website, skip down to the problem only happens with certain websites.

4.Launch Another browser, like Internet Explorer, and try to open the site you open the site we are having problems with.

5. If the site works in another browser , see The problem only happens in the same browser.

6. If the site doesn't work in another  ,the problem happens in all browser.

7. Try Clearing Browser cookies and caches.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to Connect a Bluetooth Speaker With Mobile Phone

1.Go To Settings.

2.Tap the Bluetooth Button.

3.Turn on Bluetooth.

4.A List of Available Devices will Appear.

5.If The Speaker is not Listed , press the Button on your Speaker that makes it discoverable .

6 On Mobile SELECT speaker and that's it , it get connected .

What according to you makes you a good candidate for customer service or technical support job? | Having a Good Experience in Same Profile
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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