Subject: FW: Tech Support Candidate - Abhinav Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 9 Dec 2020 13:45:28 +0000

First round for EPOS

From: Abhinav Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 9 December 2020 at 6:59 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Abhinav Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abhinav Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9958392262
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Dwarka sec-2
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Evolve Technologies & Services Pvt Ltd  MPLS Engineer   30/09/2020      ~21k
Previous Employer 1     Inknowtech Technologies L2 Noc Engineer         30/10/2019      ~16k
Previous Employer 2     Trimax It infrastructure & services     Nap Engineer    20/04/2020      ~14k
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1 Firstly  check if port 443 for https or port 80 for http is blocked at ISP for that webpage
2 Will get the IP of webpage through nslookup
3 Also will try to ping the IP through command prompt

4 If we are getting ping then will check after clearing cache
5 Else if no ping will try to trace route and will see where it is getting stuck
6 Will check with ISP
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!
What according to you makes you a good candidate for customer service or technical support job? I feel that I'm qualified because I have a B.tech degree in Electronics and communications. I have advanced skills with Technical support tools like CRM. Also, I have 3.3 years of experience as a technical support specialist in the software industry. I know your company operates on global scale, and I can provide support in both English and Hindi
On a scale of 1 - 5 please rate your fluency in spoken English  3