Subject: FW: Tech Support Candidate - Ataur Rehman
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 9 Dec 2020 13:45:10 +0000

Check this person for TL or senior English agent position

From: Ataur Rehman <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 9 December 2020 at 6:54 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ataur Rehman

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ataur Rehman
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9310776616
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
Windows Family
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Mattsen Kumar Services Pvt Ltd  Process Associate       22/04/2020      33000/-
Previous Employer 1     Ienergizer      Senior Executive CS     06/06/2019      37000/
Previous Employer 2     Vcare Call Centers India Pvt Ltd        Senior Executive        17/07/2017      21000/-
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check the internet connection and restart the device. Please delete the cache from the browser. If problem still remains the same. Move to the next step.

2. Check if the website is down or not.

3. Please disable all the software that might be interfering.

4. Check the internet properties to see whether the website is blocked or not (Parental Control).

5. Check Domain Name System or change your DNS.

6. Try accessing the website on a different device or a different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the Bluetooth of your mobile phone and your speaker.

2. Tap on the name of the Bluetooth device to pair  with your mobile phone.

3. When your mobile phone and the Bluetooth device are connected, the devices status shows as "Connected".
What according to you makes you a good candidate for customer service or technical support job? I have an extensive customer service and management experience and my ability to adapt to any situation. I am a kind of person who always tries to capture the mindset of the customer. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks or any assignment given to me. I can work well and communicate with others to contribute to team efforts.
On a scale of 1 - 5 please rate your fluency in spoken English  4